Management systems outside the organisation
When management systems are no longer part of the internal organisation, employees will depend on the speed and availability of the information system. When the public expects high-quality services, it is vital that the organisation can count on the continuity of the public functions. The need for storage capacity is growing fast, and this leads to questions regarding backup and the restoration and recovery of data in case of disasters.
The architecture of the hosting environment considers all these aspects so we can provide top-quality services that optimally cater to these needs at a competitive price.
DEVENTit has access to a hosting environment situated in a certified data centre. The servers are placed in environmentally controlled spaces with backup power facilities and at least 1 Gbit/s ethernet connections with the provider’s core-router. The server systems are redundantly executed with dual power supplies and contain hot-swappable discs in appropriate RAID configurations. Database storage is secured through fast SAS storage in RAID 10 (striped mirror). File storage is secured through an NAS with SATA storage in RAID 6 (= RAID 5 with hot spares).
For backup and fallback, a second hardware configuration is available at the DEVENTit office. Backups are made via dumps of metadata to this configuration. Multimedia files are mirrored to this environment.
The hardware includes a 24/7 six-hour-call-to-repair SLA. The management of the servers with the accompanying system software complies with the ITL standards with proactive monitoring.
The DEVENTit helpdesk is available on working days from 9:00 am – 5:30 pm. We also have a 24/7 emergency number for urgent hosting problems that require immediate attention after office hours. Clients have access to the DEVENTit online client portal where they can log issues and the progress can be monitored. The environment has an uptime of 99.9%. Depending on the urgency of the issue, problems are fixed within 4 to 8 hours.
Backup and recovery
Backups are created by:
- A daily dump of database(s) to the NAS environment on the production side.
- Via a DFS, the NAS on the production side replicates to an identical NAS on the backup/fallback side.
- The multimedia files are also stored on the NAS.
- The daily dumps and multimedia files can be found on both the production and backup/fallback side.
- Backup systems can be found on the backup/fallback side.